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Service directory

Service directory

  • Addiction & Substance Misuse
  • Benefits
  • Bereavement
  • BME ( also see contacts within FGM & Honour Based Violence)
  • Child to Parent Abuse
  • Children & Young People
  • Counselling
  • Criminal Justice
  • Debt
  • Domestic Abuse (incl child to parent abuse)
  • Female Genital Mutilations (FGM)


    Delivering specialist services to people from black and ethnic minority backgrounds who are affected by domestic abuse and other forms of abuse including female genital mutilation, forced marriage, human trafficking and prostitution.

    0800 731 8147 (24-hr); office: 029 2064 4633

    FGM Helpline

    Helpline offering advice, information and support to anyone concerned that a child’s welfare is at risk because of FGM.

    0800 028 3550 UK-wide 24hr. Operated by NSPCC.

  • Honour Based Violence/Forced Marriage

    Henna Foundation

    Registered charity committed to strengthening families within the Muslim Community in Wales. Offering advice and support on Forced Marriage, HBV and Domestic Abuse.

    029 2049 6920

    Home Office (FMU) Forced Marriage Unit

    A joint initiative between the Foreign & Commonwealth Office and the Home Office giving advice or support to anyone affected by, or who may encounter, cases of forced marriage.

    0207 008 0151 (0044 20 7008 0151 if you are overseas)

    Honour Network Helpline (run by Karma Nirvana)

    Supporting victims of honour based abuse and forced marriage.

    0800 5999 247

    Freedom Charity

    Advice on your rights, how you can stay safe and how to get help if you are at risk of forced marriage.

    0845 607 0133

  • Housing

    Shelter Cymru

    24 hour helpline, housing advice, social services and advocacy work on behalf of homeless people.

    0345 075 5005

    LGBT Housing Helpline (via Shelter Cymru)

    A free and professional caring service for Lesbian, Gay, Bisexual & Transgender people in Wales.

    0800 840 2069

  • Legal

    Citizens Advice Cymru

    03444 77 20 20

    Reunite International Child Abduction Advice Line

    +44 (0) 1162 556 234

    UK Border Agency

    0901 226 20000

    Rights of Women (ROW) Advice Lines

    Family Law (DV, divorce, children): 020 7251 6577

    Criminal Law (SV, DV & harassment): 020 7251 8887

    Immigration & Asylum Law (inc. trafficking, DV & immigration, NRPF): 020 7490 7689

  • Lesbian, Gay, Bisexual, Transgender

    Galop - National LGBT Domestic Abuse Helpline

    Emotional and practical support for LGBT people experiencing domestic abuse.

    T: 0800 999 5428


    LGBT Excellence Centre Wales

    A social enterprise and charity that provides free advice and support to people, organisations and businesses on issues concerning sexual orientation and gender identity.

    0800 023 2201

    LGBT Housing Helpline (via Shelter Cymru)

    0844 264 2554


    Information & signposting helpline for LGBT people

    08000 50 20 20

    Ynys Saff SARC Cardiff and Vale UHB

    Offers independent support service to victims of all ages and genders and also provides counselling and group support programmes.

    T: 029 2033 5795

  • Mental Health & Self Harm

    (CALL) Community Advice & Listening Line

    Offers emotional support and information/ literature on mental health and related matters to the people of Wales

    Tel: 0800 132 737 (24-hr)


    Mind offers two confidential mental health information services

    Mind Infoline 0300 123 3393

    Legal advice service 0300 466 6463

    YoungMinds Parents Helpline

    Anyone with concern for child's emotional problems or behaviour.

    0808 802 5544


    a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers.

    0845 767 8008


    08457 90 90 90 (24-hr) (see Suicide below)

    Bristol Crisis Services for Women (BCSW)

    National organisation that supports girls and women affected by self-injury or self-harm.

    0808 800 8088 (National helpline)


    text and email support service for girls up to 25 years old only

    07800 472 908

    National Self-Harm Network

    Provides crisis support, information and resources

    0800 622 6000 (7pm – 11pm)

    (SIARI) Self injury & related issues

    SIARI provides a comprehensive source of information and resources on self-injury/self-harm and related issues.

    The Basement Project (Abergavenny)

    runs support groups for those who have been abused as children and people who self-harm

    01873 856524

  • Older People's Services

    Age UK Information Line

    Help, information and advice to older people.

    0800 169 6565

    Age Cymru

    Providing advice and guidance to older people in Wales.

    08000 223 444

    The Silver Line

    24hr helpline for older people.

    0800 470 8090

  • Parenting

    Family Lives (formerly Parentline Plus)

    Parenting and family support helpline and website

    0808 800 2222

    Lone Parent Helpline/Gingerbread

    UK charity providing expert advice, practical support and campaigns for single parents .

    0808 802 0925

  • Perpetrator

    (MFCC) Montgomeryshire Family Crisis Centre

    01686 629 114 (24-hr)

    NSPCC Cardiff Children's Services

    Domestic Abuse Prevention Project for male perpetrators. Supports partners plus group/individual support for children.



    0300 100 1234 ('Choose to Change')

    Respect Phoneline

    UK membership association for Domestic Violence Prevention Programmes and integrated support services; Male and female perpetrators

    0808 802 4040

  • Pets

    RSPCA PetRetreat

    Through its network of animal fosterers, the service provides a retreat for pets belonging to families who are going into a refuge

    0300 123 8278

  • Police

    Call 999 for emergencies

    Call 101 for non-emergency calls

    (covers the whole of Wales)

    Dyfed Powys Police

    0845 330 2000

    Gwent Police

    01633 838 111

    North Wales Police

    0845 607 1002

    South Wales Police

    01656 655 555

    (IPCC) Independent Police Complaints Commission

    oversees the police complaints system in England and Wales

    08453 002 002

  • Services specifically for men
  • Sexual Health

    NHS Direct

    Advice on Health Matters, including sexual health. To find your local sexual health clinic:

  • Sexual Violence / abuse ( incl rape)

    National Association for People Abused in Childhood

    0800 085 3330

    Mid Wales - Rape Support Centre

    01970 610124

    New Pathways

    Provides a range of specialist counselling and advocacy services for women, men, children and young people who have been affected by rape or sexual abuse.

    01685 379 310 (mid, west and south Wales

    Rape Crisis

    0808 802 9999 (National Helpline)

    Rape and Sexual Abuse Support Centre (North Wales)

    Helpline: 0808 80 10 800

    Sexual Assault Referral Centres (SARCs) in Wales

    Provides a comprehensive service to women, men, children and young people who experience rape, sexual assault or sexual abuse.

    0808 801 0818

    Stepping Stones

    Providing therapeutic services to adults who have been sexually abused as children across the region of North Wales.

    01978 352717

    Survivors UK

    Male childhood sexual abuse and rape.

    0845 122 1201

    Survivors Trust Wales: Support Line

    0808 801 0818

    Support SMS

    Provides a range of counselling, therapeutic and support services working with women, men and children who are victims/survivors of rape, sexual violence and childhood sexual abuse.

    07860 022956

  • Slavery

    Modern Slavery Helpline

    Provides information on slavery and helpline to report any concerns regarding modern slavery in the UK. Helpline is available 24 hours a day and is free from most landlines and mobile phones.

    0800 0121 700


    Delivering specialist services to people from black and ethnic minority backgrounds who are affected by domestic abuse and other forms of abuse including female genital mutilation, forced marriage, human trafficking and prostitution.

    0800 731 8147 (24-hr); office: 029 2064 4633

    New Pathways

    Providing support and specialist services to those that have been subject to modern slavery, particularly those involved with prostitution and sexual exploitation.

    01685 379 310 (mid, west and south Wales)

    Gangmasters Licencing Authority

    Government organisation protecting vulnerable and exploited workers.

    0800 432 0804 or 0115 959 7032 (outside office hours)

  • Stalking

    National Stalking Helpline

    Provides free confidential information and guidance to anyone affected by stalking. Open weekdays 09:30 – 16:00 except Wednesdays when open 13:00 – 16:00

    0808 802 0300


    Network for Surviving Stalking

    Providing online info & advice

    Paladin - National Stalking Advocacy Service

    Assists high risk stalking victims in England and Wales

    020 7840 8960

  • Suicide

    Hopeline UK

    Prevention of young suicide

    08000 68 41 41


    A 24 hour confidential service for anyone in the UK who may be experiencing feelings of distress or despair, including those which may lead to suicide.

    National (24-hr) 08457 90 90 90

    Welsh Language Line - 0300 123 3011

Letting people know

Do you think a friend or family member needs help?

Find out how to spot the signs and symptoms and support someone in need of help.

Find out more

Advice for professionals

Advice for professionals

Find information, advice and training to help you provide support to people suffering with domestic abuse, violence against women or sexual violence.

Find out more


About Live Fear Free

Live Fear Free is a Welsh Government website, providing information and advice for those suffering with violence against women, domestic abuse and sexual violence.

More information

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