Service directory
- Addiction & Substance Misuse
- Benefits
- Bereavement
- BME ( also see contacts within FGM & Honour Based Violence)
- Child to Parent Abuse
- Children & Young People
- Counselling
- Criminal Justice
- Debt
- Domestic Abuse (incl child to parent abuse)
-
Female Genital Mutilations (FGM)
BAWSO
Delivering specialist services to people from black and ethnic minority backgrounds who are affected by domestic abuse and other forms of abuse including female genital mutilation, forced marriage, human trafficking and prostitution.
0800 731 8147 (24-hr); office: 029 2064 4633
FGM Helpline
Helpline offering advice, information and support to anyone concerned that a child’s welfare is at risk because of FGM.
0800 028 3550 UK-wide 24hr. Operated by NSPCC.
-
Honour Based Violence/Forced Marriage
Henna Foundation
Registered charity committed to strengthening families within the Muslim Community in Wales. Offering advice and support on Forced Marriage, HBV and Domestic Abuse.
029 2049 6920
Home Office (FMU) Forced Marriage Unit
A joint initiative between the Foreign & Commonwealth Office and the Home Office giving advice or support to anyone affected by, or who may encounter, cases of forced marriage.
0207 008 0151 (0044 20 7008 0151 if you are overseas)
Honour Network Helpline (run by Karma Nirvana)
Supporting victims of honour based abuse and forced marriage.
0800 5999 247
Freedom Charity
Advice on your rights, how you can stay safe and how to get help if you are at risk of forced marriage.
0845 607 0133
-
Housing
Shelter Cymru
24 hour helpline, housing advice, social services and advocacy work on behalf of homeless people.
0345 075 5005
LGBT Housing Helpline (via Shelter Cymru)
A free and professional caring service for Lesbian, Gay, Bisexual & Transgender people in Wales.
0800 840 2069
-
Legal
Citizens Advice Cymru
03444 77 20 20
www.citizensadvice.org.uk/wales
Reunite International Child Abduction Advice Line
+44 (0) 1162 556 234
UK Border Agency
0901 226 20000
Rights of Women (ROW) Advice Lines
Family Law (DV, divorce, children): 020 7251 6577
Criminal Law (SV, DV & harassment): 020 7251 8887
Immigration & Asylum Law (inc. trafficking, DV & immigration, NRPF): 020 7490 7689
-
Lesbian, Gay, Bisexual, Transgender
Galop - National LGBT Domestic Abuse Helpline
Emotional and practical support for LGBT people experiencing domestic abuse.
T: 0800 999 5428
LGBT Excellence Centre Wales
A social enterprise and charity that provides free advice and support to people, organisations and businesses on issues concerning sexual orientation and gender identity.
0800 023 2201
LGBT Housing Helpline (via Shelter Cymru)
0844 264 2554
lgbthousinghelpline@sheltercymru.org.uk
Stonewall
Information & signposting helpline for LGBT people
08000 50 20 20
Ynys Saff SARC Cardiff and Vale UHB
Offers independent support service to victims of all ages and genders and also provides counselling and group support programmes.
T: 029 2033 5795
-
Mental Health & Self Harm
(CALL) Community Advice & Listening Line
Offers emotional support and information/ literature on mental health and related matters to the people of Wales
Tel: 0800 132 737 (24-hr)
Mind
Mind offers two confidential mental health information services
Mind Infoline 0300 123 3393
Legal advice service 0300 466 6463
YoungMinds Parents Helpline
Anyone with concern for child's emotional problems or behaviour.
0808 802 5544
Saneline
a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers.
0845 767 8008
Samaritans
08457 90 90 90 (24-hr) (see Suicide below)
Bristol Crisis Services for Women (BCSW)
National organisation that supports girls and women affected by self-injury or self-harm.
0808 800 8088 (National helpline)
TESS
text and email support service for girls up to 25 years old only
07800 472 908
National Self-Harm Network
Provides crisis support, information and resources
0800 622 6000 (7pm – 11pm)
(SIARI) Self injury & related issues
SIARI provides a comprehensive source of information and resources on self-injury/self-harm and related issues.
The Basement Project (Abergavenny)
runs support groups for those who have been abused as children and people who self-harm
01873 856524
-
Older People's Services
Age UK Information Line
Help, information and advice to older people.
0800 169 6565
Age Cymru
Providing advice and guidance to older people in Wales.
08000 223 444
The Silver Line
24hr helpline for older people.
0800 470 8090
-
Parenting
Family Lives (formerly Parentline Plus)
Parenting and family support helpline and website
0808 800 2222
Lone Parent Helpline/Gingerbread
UK charity providing expert advice, practical support and campaigns for single parents .
0808 802 0925
-
Perpetrator
(MFCC) Montgomeryshire Family Crisis Centre
01686 629 114 (24-hr)
NSPCC Cardiff Children's Services
Domestic Abuse Prevention Project for male perpetrators. Supports partners plus group/individual support for children.
02920108080
Relate
0300 100 1234
www.relate.org.uk ('Choose to Change')
Respect Phoneline
UK membership association for Domestic Violence Prevention Programmes and integrated support services; Male and female perpetrators
0808 802 4040
-
Pets
RSPCA PetRetreat
Through its network of animal fosterers, the service provides a retreat for pets belonging to families who are going into a refuge
0300 123 8278
-
Police
Call 999 for emergencies
Call 101 for non-emergency calls
(covers the whole of Wales)
Dyfed Powys Police
0845 330 2000
Gwent Police
01633 838 111
North Wales Police
0845 607 1002
South Wales Police
01656 655 555
(IPCC) Independent Police Complaints Commission
oversees the police complaints system in England and Wales
08453 002 002
- Services specifically for men
-
Sexual Health
NHS Direct
Advice on Health Matters, including sexual health. To find your local sexual health clinic:
http://www.nhs.uk/Service-Search/Sexual-health-information-and-support/LocationSearch/734
-
Sexual Violence / abuse ( incl rape)
National Association for People Abused in Childhood
0800 085 3330
Mid Wales - Rape Support Centre
01970 610124
New Pathways
Provides a range of specialist counselling and advocacy services for women, men, children and young people who have been affected by rape or sexual abuse.
01685 379 310 (mid, west and south Wales
Rape Crisis
0808 802 9999 (National Helpline)
Rape and Sexual Abuse Support Centre (North Wales)
Helpline: 0808 80 10 800
Sexual Assault Referral Centres (SARCs) in Wales
Provides a comprehensive service to women, men, children and young people who experience rape, sexual assault or sexual abuse.
0808 801 0818
www.thesurvivorstrust.org/sarc/
Stepping Stones
Providing therapeutic services to adults who have been sexually abused as children across the region of North Wales.
01978 352717
www.steppingstonesnorthwales.co.uk
Survivors UK
Male childhood sexual abuse and rape.
0845 122 1201
Survivors Trust Wales: Support Line
0808 801 0818
Support SMS
Provides a range of counselling, therapeutic and support services working with women, men and children who are victims/survivors of rape, sexual violence and childhood sexual abuse.
07860 022956
-
Slavery
Modern Slavery Helpline
Provides information on slavery and helpline to report any concerns regarding modern slavery in the UK. Helpline is available 24 hours a day and is free from most landlines and mobile phones.
0800 0121 700
Bawso
Delivering specialist services to people from black and ethnic minority backgrounds who are affected by domestic abuse and other forms of abuse including female genital mutilation, forced marriage, human trafficking and prostitution.
0800 731 8147 (24-hr); office: 029 2064 4633
New Pathways
Providing support and specialist services to those that have been subject to modern slavery, particularly those involved with prostitution and sexual exploitation.
01685 379 310 (mid, west and south Wales)
Gangmasters Licencing Authority
Government organisation protecting vulnerable and exploited workers.
0800 432 0804 or 0115 959 7032 (outside office hours)
-
Stalking
National Stalking Helpline
Provides free confidential information and guidance to anyone affected by stalking. Open weekdays 09:30 – 16:00 except Wednesdays when open 13:00 – 16:00
0808 802 0300
Email: advice@stalkinghelpline.org
Network for Surviving Stalking
Providing online info & advice
Paladin - National Stalking Advocacy Service
Assists high risk stalking victims in England and Wales
020 7840 8960
-
Suicide
Hopeline UK
Prevention of young suicide
08000 68 41 41
Samaritans
A 24 hour confidential service for anyone in the UK who may be experiencing feelings of distress or despair, including those which may lead to suicide.
National (24-hr) 08457 90 90 90
Welsh Language Line - 0300 123 3011
Do you think a friend or family member needs help?
Find out how to spot the signs and symptoms and support someone in need of help.
Advice for professionals
Find information, advice and training to help you provide support to people suffering with domestic abuse, violence against women or sexual violence.
About Live Fear Free
Live Fear Free is a Welsh Government website, providing information and advice for those suffering with violence against women, domestic abuse and sexual violence.
- You can follow us on Twitter & Facebook
SHARE THIS PAGE
